Patient Rights and Responsibilities
Family Practice Center (FPC) providers’ welcome patients of every age from newborn to older adults regardless of gender, race, color, religion, sexual orientation, or national origin and assigns providers regardless of racial preference. FPC is committed to the patient-centered medical home model for delivering safe high-quality healthcare. Care is delivered in accordance with evidence-based medicine along with clinical support tools.
Your Rights
- Receive assistance in understanding rights, including an interpreter if required
- Know the names, credentials, and functions of staff involved in your care
- Receive considerate, respectful care in a clean and safe environment
- Receive complete information about your diagnosis, treatment, and prognosis
- Given the opportunity to participate in decisions involving your healthcare
- Given the opportunity to discontinue care or refuse treatment
- Given the opportunity to discontinue care with your current provider & transfer to another provider
- Receive an explanation as to what can be expected if care is refused
- Review and obtain a copy of medical records
- Receive all information necessary to make informed consent for any procedure
- Expect privacy and confidentiality for the care you receive, including your medical records
- Formulate advance directives
- Receive complete information on how to file a complaint or grievance
- Receive complete information on a reasonable estimate of charges for medical care upon request prior to treatment.
- Receive a copy of an itemized bill that is clear and understandable upon request
Your Responsibilities
- Ask questions about your healthcare, symptoms, illness etc.
- Be honest about health history, habits and symptoms
- Update your provider with important changes regarding your health
- Take medications as prescribed
- Call your doctor first with any non‐emergent healthcare issues or symptoms
- Keep your provider informed of any information from other healthcare professionals
- Keep your appointments or reschedule in a timely manner
- Follow medical recommendations and your agreed upon treatment plan
- Call your doctor’s office if you did not hear from us as agreed upon
- Learn about your health insurance benefits and coverage
- Give honest feedback about our healthcare approach and your plan of care
- Be responsible for your health, habits and lifestyle choices
